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Yes. In order for us to be open this year, you will be required to wear a mask when you enter. You also need to have a place to store your mask while you swim such as a baggy, handbag or backpack. If you don't follow this rule, you will be asked to leave without refund.
No. Please keep your mask in a safe area while you swim. Masks are only required when entering the facility, when you can't social distance and when you are in the locker rooms or bathrooms. As long as you can social distance, you are welcome to walk around the park and swim without wearing a mask.
Everyone is entitled to their opinion on the masks, however anyone not willing to wear a mask should not visit this year. You are a guest at our facility and we require the mask as we are following the Washington State Department of Health COVID-19 guidelines. Masks must be worn when unable to social distance or while you're indoors such as the lobby, bathrooms and locker rooms. We are doing everything possible to stay open which has entailed massive sacrifices. By not wearing a mask, you could endanger our season. If we see that you are not following the rules you will be asked to leave without refund.
No. You are only able to pre-register with either online paid admission or Season Pass membership. You can still use your punch card or daily pass for admission, however you will have to enter at the lobby. It is recommended to use these during the week when we're not as busy to ensure we don't reach capacity before arrive.
We're only allowing pre-registration for admission one week in advance to reduce the number of changes to reservations for all of the reasons someone may need to cancel. Changes take staff time plus we are charged a fee for each transactions.
No. We are waiting for this feature to become available. If you need to switch to a different day or cancel your pre-registration for any reason, please call the pool lobby at 509-764-3842, Parks, Recreation & Cultural Services at 509-764-3805 or e-mail firstname.lastname@example.org. You must make contact with us prior to opening in order to not lose your money. There is a $5 processing fee for your party. Once we open we will not be doing any refunds for that day. No exceptions.
This year we need everyone to sign a waiver in regards to COVID-19. In addition, the Washington State Department of Health COVID-19 guidelines encourages reducing points of contact. Offering the online option reduces your wait in line, allows for digital signatures for waivers, eliminates a lot of wasted paper, and reduces points of contact at the front counter between patrons and staff. This allowed a unique opportunity to offer the same prices as 2019 for those who are able to help us out making a more enjoyable experience for everyone.
If you need to switch to a different day or cancel your pre-registration for any reason, please call the pool lobby at 509-764-3842, Parks, Recreation & Cultural Service at 509-764-3805 or e-mail email@example.com. You must make contact with us prior to opening in order to not lose your money. There is a $5 processing fee for your party. Once we open we will not be doing any refunds for that day. No exceptions.
We need to limit crowding in the lobby. In a normal year, Season Pass pictures do create a bottle neck in the lobby. With restrictions this year, we are offering 4x as many options for when you can take your pictures. If one of those dates don't work for your family, you can also come in during our swim lessons:
Monday - Thursday 9:00 - 10:30 a.m. or 6:45 - 7:45 p.m.June 21 - July 1, July 5 - 15 and July 19 - 29, 2021
We accept: cash, check, Visa, Mastercard and Discover.
No. This year in order to open while following the Washington State Department of Health COVID-19 Guidelines, the picnic shelter has been converted into a staff break area. This allows our staff an area to take their breaks while social distancing outdoors.
Yes. There is an admission fee for anyone who enters the facility.
No. We will still be allowing paid patrons to leave and return. Since we don't know if they're going to return, once we reach our daily capacity number we will no longer accept additional admissions.
Yes. There are height requirements specified by the engineers who created these attractions to ensure your safety. The height requirements are as follows: Slides - 48", Body Boarding - 42" & Flowboarding (stand-up) - 52". Life jackets or any sort of flotation device may not be worn or used on the Flowrider or the slides. Parent/guardian permission is required for youth under the age of 18 to participate on the Flowrider in the stand-up position.
Yes. We have coin operated lockers that cost $0.25 per use.
We have towels for sale in the Surf Shop. Due to COVID-19 the water park will not be handing out life jackets this year, however you're welcome to bring your own.
The concession stand is operated by Tacos Mi Casa. They have a variety of items including tacos, burritos, churros, candy, sundaes, ice cream cones, popcorn, chips, hot dogs, corn dogs, hamburgers, cheeseburgers, chicken sandwiches, chicken strip baskets, soft pretzels, nachos, fries, onion rings and more...
The Washington State Department of Health COVID-19 guidelines has prohibited tubes in lazy rivers due to COVID-19. While floating in tubes, people aren't able to control social distancing.
Treasure Island is a very popular feature for lots of little kids crawling all over on their hands and knees while touching everything. For the age range that this feature attracts, social distancing is not even a thought when climbing all over on this toy. Unfortunately this feature did not have a place according to the Washington State Department of Health COVID-19 guidelines.
The Washington State Department of Health COVID-19 guidelines prohibit allowing two riders on the Flowrider at a time.
Make sure everyone pre-registers as early as possible to ensure that your group is reserved. By pre-registering you'll also save $2 per admission.
No. It is $2 cheaper for admission if you pre-register online rather than showing up.
The Washington State Department of Health COVID-19 guidelines have restricted our capacity this season and we are doing everything we can to financially operate the pool and still offer Season Passes. The last thing we want to do is price out our own community. By keeping the 2019 rates, if all of the season pass holders pre-registered and blocked out all of the days and then didn't show up, we would end up closing early this season. Passes next year would skyrocket. We're excited to be able to still offer Season Passes, however we need you to be mindful of your reservations. Please only pre-register for days that you know you're able to make. If you know that you can't come on a day that you're registered, call 509-764-3842, 509-764-3805 or e-mail firstname.lastname@example.org. There will be a $5 processing fee for your entire party that's registered, rather than per person. Your account will be charged a $10 fee if you no show as you have prevented a paying patron from entering. In addition, your season pass will be deactivated and our optical scanners will not allow you to enter until you pay that fee.
will be charged a $10 fee if they pre-register and then no show. Season pass holders make up about about 10% of our visitors. This year we have limited attendance.
The Washington State Department of Health COVID-19 guidelines are constantly changing. We don't want to plan too far ahead and have to make additional changes that will effect your registrations.
This data helps create our reports to show accurate numbers of where our guests come from as we receive grant funding for tourism. No other information is kept for this report.
Yes. If we go back to "Phase 2" we will need to drastically reduce numbers. If we move forward we will adapt to the new Washington State Department of Health COVID-19 guidelines. Hopefully we will be able to return to more normal season as the months progress.
Yes. Once you are pre-registered for the day, you are welcome to come anytime during the day. Pre-registered Season Pass holders will need show up to have your name checked off on our attendance roster to avoid the no show fee.
Each day, our staff will close the online pre-registration at 10:45 a.m. This will allow for rosters to be printed off and let us know how many additional guests we can allow to enter the park. We're unable to keep online pre-registration open since we will have a blend of pre-registrations and guests who chose to pay and sign waivers in-person.