Online Payment Portal

NEW! MORE CONVENIENT PAYMENT OPTIONS

City of Moses Lake is pleased to announce the launch of its new online billing and payment service through InvoiceCloud, offering customers greater flexibility to view and pay their utility bills online. Additionally, customers will have more choices to pay their bill, including by phone and by text.

The new, easy-to-use payment portal provides customers with quick access to their account to view bills, check their balance, make payments and enroll in paperless billing. Features include an "at a glance" dashboard, securely storing payment information (if requested), and more automatic payment options including: choosing a specific day for payments to process, email reminders, and linking multiple accounts. For customers that choose not to create an account, they can view their current bill and make a one-time payment without registering.

Special Message to Auto-Pay Customers currently enrolled in Xpress Bill Pay

Action Needed: Re-register for AutoPay by August 31, 2022. We are committed to keeping your confidential data secure and are unable to transfer current login, password and encrypted payment information from Xpress Bill Pay to the new InvoiceCloud system. You will need to start fresh, which will ensure that your desired payment method and options for automatic payments and paperless are set up the way you'd like. Accounts Customer  Access your account today, click here.


Tutorials provided by Invoice Cloud:

Account Registration and Account Linking - InvoiceCloud (wistia.com)

How to Enroll in AutoPay - InvoiceCloud (wistia.com)

How to update your autopay payment method - InvoiceCloud (wistia.com)

How to Register a Customer for Pay by Text - InvoiceCloud (wistia.com)

Making a Payment Using Pay by Text - InvoiceCloud (wistia.com)

List of frequently asked customer questions - answered by InvoiceCloud.

A 24/7 automated payment line is now available for customers to make a payment or check a balance by calling (509) 347-0492. Customers can conveniently sign up for pay-by-text to receive text notifications about their bill and elect to pay through text message with their default payment method.